FAQ
Got questions? We’ve got answers!
Sizing
Check out our full size guide here.
We recommend sizing up. Each size is only about 1 mm apart, so a near fit is easy to fine-tune at home:
- A little too wide? Gently file the sides with the included nail file.
- Curve not sitting right? Warm the nail in hot water or with a hair dryer, then gently press it to shape while it's still warm.
- Tiny gaps at the edges? Sticky tabs help fill small gaps.
So don't worry about a 1 mm difference, your set will still wear beautifully. We still want you to have the best fit, so if you're unsure, email your measurements to service@huenails.com.au and we'll help you choose.
Wrong size? We’ve got you.
Not sure about your size? Email your measurements to service@huenails.com.au and we'll recommend your size before you order.
Ordered the wrong size? Contact us within 14 days of delivery and we'll find a solution for you. Email service@huenails.com.au with your order number, or message us on Instagram @huenails.au. Your set must be unused, in its original packaging and include all toolkit items.
In Adelaide? Our team at Westfield Marion can help too. Please contact us first.
Our sets come in squoval, square, oval, almond, coffin and stiletto, from extra short to long. See every shape and length, with measurements in mm, in the shapes & lengths guide.
Length is measured from cuticle to tip. One size chart fits every shape, so your size stays the same whichever shape you choose.
If you have clubbed thumbs, please reach out to our team by email or through the contact form, and we can arrange extra or replacement thumbs for purchase.
For flat nail beds, try flattening the press-on slightly for a better fit. Warm it with a hair dryer or hot water, then, while it's still warm, gently press down to flatten the curve.
Product information
Check out our application tutorial here.
Sticky tabs (our recommended everyday method): from a day up to 2 weeks with proper prep and care. Best for temporary wear and easy removal.
Nail glue (for the strongest, longest wear): typically 2–3 weeks, up to 4 weeks.
Every nail is unique. Wear time depends on application, nail prep, daily activity and fit, so experiment with shapes and sizes to find what works best for you. See the full steps in our How to Apply guide.
Yes! Your Hue set is made with salon-quality gel and made to be worn again and again. A little care goes a long way:
- Remove gently. Never force your press-ons off. Soak in warm, soapy water with a few drops of oil until they release (most sets release within 10–15 minutes).
- Clean them. Let the press-ons dry completely, then buff or file the leftover adhesive from the inside of each nail. A clean fit means better adhesion next time.
- Store them. Return each nail to its box or your Hue storage case, somewhere cool and dry.
Full steps are in our removal guide.
Of course! We offer refills for any lost or damaged nail. Each replacement nail is $9 and is handmade to match your original set.
Please email us at service@huenails.com.au first so we can confirm the design (turnaround is usually 3–5 weeks). Once confirmed, you can place your order here.
Nail care
Press-ons are durable, not indestructible. Avoid using your nails as tools, pressing hard on the tips, or knocking them on hard surfaces, as this can cause lifting, cracking or breakage. Longer styles need extra care, especially over short natural nails.
Yes, but prolonged exposure to hot water, steam, soap and oils weakens the adhesive. Wear gloves for dishes and cleaning, and avoid soaking in hot, soapy water for more than 10 minutes. Hot baths, saunas and steam rooms raise the risk of lifting.
Right after applying, avoid water, oils and lotions for 3–5 hours while the adhesive sets.
Remove and reapply it as soon as possible with a fresh sticky tab or nail glue. Don't keep wearing a loose nail, as it may fall off, become damaged or get lost.
Gaps, lifting, or edges touching your skin usually mean it's time to try a different size or shape. Between sizes? Size up for better coverage.
Keep your set in a cool, dry place away from direct sunlight. Avoid hot cars, heaters or direct sun, as heat can soften the gel and warp the shape. Remove leftover adhesive before storing.
Avoid contact with eyes and mouth and keep out of reach of children. Discontinue use if irritation occurs. Do not use on sore or infected nails or cuticles. Keep away from heat and flames.
Material care
Many designs feature handcrafted 3D gel artwork such as flowers, bows, stars and sculpted details. Avoid pressing, picking or applying excessive pressure to raised artwork to help preserve these delicate details, and store your nails in their case after each wear.
Charms, pearls and embellishments are individually secured and sealed for everyday wear. Over time, friction from clothing, hair, bags and daily activity may loosen embellishments or wear the finish on pearls and coated beads. This is a normal part of handcrafted nail art.
Every chrome finish is hand-rubbed and sealed with salon-quality gel. Because chrome is an ultra-fine metallic pigment, friction, alcohol-based products, skincare, cleaning products or everyday scratching may gradually wear the finish. If the darker gel colour underneath starts to show, that's completely normal, similar to the wear seen on chrome salon manicures.
Yes. Like salon gel or acrylics, your Hue manicure will naturally show small signs of wear over time: fine surface scratches, slight edge wear and gradual dulling of the finish are all normal. Our press-ons are designed to be reusable, but like any handcrafted beauty product, they last longest when worn and cared for gently.
Every Hue set is made to be worn, loved and enjoyed, not kept perfect forever.
We're happy to help. We offer single nail refills for individual replacements, or you can purchase an extra set as a spare. Because every Hue set is handcrafted, no two are ever perfectly identical; small variations in shape, thickness and artwork are part of the beauty of handmade craftsmanship.
Shipping
Yes! We offer free standard shipping on all Australian orders over $100, and free express shipping on Australian orders over $150.
Yes, we do! International rates for your country are calculated at checkout.
Orders are processed within 1–3 business days. Australian orders typically arrive within 3–5 business days of dispatch with standard shipping (allow 7–10 business days for rural areas and NT, WA and TAS), or 1–3 business days with express shipping.
International orders usually take 6–27 business days with standard shipping, or 6–10 business days with express, depending on the destination and customs processing times.
Returns
Our products are handmade, so slight variations and unique craftsmanship marks may occur. For hygiene reasons, we are unable to accept returns or exchanges on press-on nails, including change of mind on style or colour, colour variations or minor handcraft flaws.
Wrong size? Contact us within 14 days of delivery and we'll find a solution for you. Reach us by email with your order number, on Instagram @huenails.au, or in store at Westfield Marion. See What if my nails don't fit? under Sizing above.
Damaged or incorrect item? Contact us within 14 days of receiving your order with your order number and photos, and we'll make it right.
If you experience any other issue, please email us at service@huenails.com.au. We're always here to help! 💌💖
We don't offer refunds for change of mind. If there is a quality issue, please contact us within 14 days of receiving your order and we'll make it right. This does not affect your rights under the Australian Consumer Law.
Please note that Hue Nails is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges imposed by your local government. As these charges vary between countries and states, we cannot provide estimated costs before delivery.
All taxes and duties are the recipient's responsibility and are collected by your local government. For specific details about these charges, please contact your local customs office.
Shipping fees and taxes will not be refunded for packages refused because of these taxes and customs duties. We recommend checking your country's import policies to avoid any unexpected costs.
Thank you for your understanding.